Golden Rules
of Feedback
Feedback can never be given about 'Attitudes or Qualities’
In order to ensure someone is receiving Feedback as opposed to Criticism or Praise, there are 3 fundamental rules that should be followed:

Specific
  • Focused on a Time, Place, Meeting, Email, Phone Call, Date etc.
Facts
  • Cannot be Based on Someone's Perception or View
Behaviour
  • Based on What People Say or Do
Giving SBI Feedback